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The sales team got back to me with an estimated delivery date before I ordered, which made the wait for this Cafe Collection piece totally manageable. The teapot itself feels sturdy and well-made for professional use, exactly what I needed for my shop.

The order took a few weeks to arrive, but the wait was worth it — the teapot itself feels incredibly well-balanced, and the spout pours without a single drip. I've already used it twice today, and it's becoming my go-to for afternoon tea.

The lead time estimate they gave me before ordering was spot on, so no surprises there. The ordering process itself was smooth and the team answered my questions about the Cafe Collection within a day. Worth the wait for a pro-grade setup.